Privacy Policy

  • Home
  • Privacy Policy

This Privacy Policy applies to Interactive Results LTD (ICO registration number - ZA085098)

Interactive Results Ltd are committed to respecting your privacy and being transparent about how we collect your personal data, how we use your data, how we keep your data safe and your rights to access, amend, object or delete the data we hold about you.

We take our accountability for your data very seriously so if you feel there is a question that is not answered here, or if you would like more information about how we process your data, you can contact us at any time by emailing or writing to

  • The Data Protection Officer
  • Interactive Results LTD
  • Erskine House
  • Clydebank, Glasgow, G812DR
  • Or Compliance@interactiveresults.co.uk

Where do we get your data from?

We compile our database using carefully vetted partners who have collected your data through:

  • Face to face Surveys
  • Telephone Surveys
  • Facebook Marketing
  • Online Offer websites
  • Online Competitions
  • Online Comparison Websites
  • Online Lifestyle Clubs

In each case we ensure that our partners have collected your data fairly and compliantly and that they have your consent to provide your personal data to Interactive & sponsors, as they are required to do (normally in their own privacy policy). In addition, we ensure that they have been clear and transparent about the purposes for which your data may be used.

You have a right to withdraw your consent at any time by contacting us using the details at the top of this policy.

Information and the data we collect

We collect demographic information about you (such as name, age and address) and lifestyle information about your interests and purchasing habits. We collect data about you, including answers to specific questions asked by sponsors (as here in under defined) of our Interactive challenge surveys & partner survey. This information, together with the contact details you provide, is used to assist Interactive and named third parties * sponsors to send you communications about their products and services.

“Personal data” means the information you provide when you register for and participate in an Interactivechallenge survey.

The types of personal data that we may collect from you are:

  • Your name
  • Your title
  • Your date of birth
  • Your contact information, including email address and telephone number(s)
  • Your address and postcode
  • Demographic information

How we use and share your data

We will only use or share your personal data in accordance with this Privacy Policy, and as stated within the registration opt-in section of our Interactive challenge surveys, and only where we have obtained your prior active consent. Consent is obtained using clear and specific statements that are prominently displayed as part of the registration process. All of our sponsors and partners are named in our Interactive challenge surveys, and explicit consent is obtained for you to receive marketing communications from them.

If you are registered with the Telephone Preference Service (“TPS”) and have specifically consented to receiving a call from a sponsor when participating in an Interactivechallenge survey, your consent to such a call will override the TPS. This override does not apply to other partners named in the Interactive challenge surveys or partner survey from whom you have not specifically requested a call.

The data that you provide to us is held by Interactive, and by our sponsors and partners, as Data Controllers and Data Processors.

To opt out of marketing communications from Interactive and/or sponsors please email STOP to compliance@interactiveresults.co.uk

We will not use or share your personal data in a manner that differs from what is described within this Privacy Policy or provide your personal data to any third party without your prior consent, unless required to do so by law. We will only process personal data where it is adequate, relevant and limited to what is necessary in relation to the purposes stated above, in accordance with Article 5 (1) (c) of the GDPR (as hereinunder defined).

Our sponsors and partners

The sponsors and partner companies with whom we may share your personal data are:

  • ScottishPower Energy Retail Limited, 320 St Vincent Street, Glasgow G2 5AD
  • Ready4Retirement
  • Octopus Energy
  • ESB Energy
  • Nabuh Energy
  • Virgin Media
  • Orbit Energy
  • Boost Energy
  • Bulb Energy
  • Tonic Energy
  • Shell Energy
  • Homeshielddirect
  • Sun Life
  • O2
  • Late Life Planning ltd
  • AFH Insure
  • Right Review ltd
  • Renew Life
  • Be Money Savvy ltd
  • Protec Installation (southern) Ltd

Marketing to children

We do not knowingly collect personal data from individuals under the age of 18, either for registration or marketing purposes.

Aggregation and profiling

Your data, and that of other subscribers to Interactivechallenge, may be aggregated at postcode or other levels for the building of statistical and analytical tables. We do not link aggregate user data with personally identifiable information.

We share personally identifiable Information with the sponsors and partners named in our Interactivechallenge surveys.

The data that we provide to named third parties, including ScottishPower, may be added to information they already hold about you, such as whether you are or have ever been a customer of theirs before. Named third parties may also conduct profiling to send you targeted communications and to determine the right types of products, services and pricing to offer you. They may also use such data better to help them understand the characteristics of people who are likely to become their customers and to find others like them across a range of marketing channels. They may also use such data for the purposes of fraud prevention, debt tracing and anti-money laundering.

Companies outside the European Economic Area (EEA)

We may from time to time use third party suppliers to provide all or part of a service to you. We will only supply such elements of your personal data as are necessary to enable these third party suppliers to provide the relevant service to you.
You should be aware that such outside service providers might be based in countries outside the European Economic Area whose laws provide for a different standard of protection for your personal data than that provided under English law. In such circumstances, we have in place contractual arrangements which require your data to be processed at least to a standard compliant with data protection legislation and other requirements that apply in the UK, including the Data Protection Act (“DPA”) and EC Directive 94/46/EC (the “DP Directive”) (up to and including 24 May 2018) and Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 (General Data Protection Regulation) OK L 119/1, 4.5.2016 (“the “GDPR”) (on and from 25 May 2018); and any code of practice or guidance published by the Information Commissioner’s Office (“ICO”) from time to time.

Managing your personal data

The data you provide to us will be held as you have provided it. You have the right to:

  • Obtain access to your personal data
  • Receive information about us and the purposes for which we process your personal data;
  • Prevent processing which may cause you damage or distress
  • Object to direct marketing communication and select the channels by which we, or sponsors and our partners market;
  • Object to purely automated decision-making in certain cases
  • Seek compensation through the civil courts for a breach of a data controller’s obligations
  • Ask us to correct any errors and/or delete the information we hold
  • Be forgotten by requesting all personal data collected from you, by us, be deleted completely from our database, systems and servers
  • Opt out of any further contact by us or selected sponsors or partners
  • Be notified in the event of a data breach, where data which is lost or stolen involves your personal data

Write to, report, or complain to the Information Commissioner’s Office.

*We may reserve the right to retain personal data where a reasonable expectation exists in order to fulfil an obligation. This may include suppression, ie. to “block” future communications as the result of request by a data subject, by a regulatory authority or by law. In this event, the data subject will be informed accordingly of our reliance on this expectation(s).

If you would like to amend/delete details or contact us in relation to the above, please contact us either by email (compliance@interactiveresults.co.uk) or by post at: The Data Protection Officer, Interactive Results, 1st Floor, Erskine House, 1 North Avenue, Clydebank Business Park, G81 2DR.

Additional information on opting out

You can unsubscribe or opt out from communications from us, our sponsors and our partners as described elsewhere in this Privacy Policy. You may also wish to consider the following:

  • Postal opt-out: You can withdraw your consent for postal marketing from anyone by adding your details to the Mail Preference Service. Details at www.mpsonline.org.uk
  • Email & SMS opt-out: You can unsubscribe from receiving e-mail or SMS marketing communications from an individual third party by using the instructions in any email communication that a third party sends you (usually an ‘unsubscribe’ or ‘STOP’ link).
  • Telephone opt-out: You can add your phone number(s) to the Telephone Preference Service. Details at www.tpsonline.org.uk
  • Social Media: You can configure your advertising preferences on social media such as Facebook, Twitter, Instagram or Pinterest by accessing your settings or preference options on the relevant platform.

Security and storage of your personal information

The Internet is not a 100% secure medium for communication and accordingly, we cannot guarantee the security of any information you send to us via the Internet. Interactive is not responsible for any loss or damage you or others may suffer as a result of the loss of confidentiality of such information.

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use, or disclosure. For example, we store the personal data you provide on computer systems with limited access, which are located in controlled facilities.

Personal data collected by us may be stored and processed outside the United Kingdom. By using Interactivechallenge, you consent to any such transfer of information outside of the United Kingdom.

Privacy Policy

We occasionally update this Privacy Policy. We will obtain your consent for any updates to this Privacy Policy that materially impact the sharing or use of your personal data in ways not disclosed in this Privacy Policy or at the time of collection.

This Privacy Policy was last updated on 01/02/20.

Information

If you have questions regarding this Privacy Policy, please contact Interactivechallenge by:

Email: dataprotection@interactiveresults.co.uk

Post: The Data Protection Officer, Interactive Results, 1st Floor, Erskine House, 1 North Avenue, Clydebank Business Park, G81 2DR.